Question 1

How do I place a personalized order?

Accepted Answer

Choose the product you’d like, select any available options, and complete your purchase through our website. After placing your order, you’ll be directed to upload the photo(s) needed to create your personalized keepsake.Please make sure your contact information is correct in case we need to reach you about your photos or order.

Question 2

How do I send you my photos?

Accepted Answer

After completing your purchase, you’ll be directed to our photo upload form where you can submit the photo(s) for your order.Please include your order information so we can easily match your photos to your purchase.If you have any trouble uploading your photos, contact us and we’ll be happy to help.

Question 3

Will I receive a proof before my order is made?

Accepted Answer

Proofs are not automatically provided for every order.For products that only require basic photo placement and cropping, your order will be created using the photo(s) you provide.If significant cropping, design adjustments, or other changes are needed, we may contact you before creating your order.If you would like to request a proof before production begins, please enter your request in the special request box on the photo upload screen. Once you're purchase is complete, you will be directed to the photo upload form to upload your photos.

Question 4

Can I request additional customization options?

Accepted Answer

Yes, we can create custom designs upon request. Share your ideas with us, and we'll bring them to life.

Question 5

What materials are used for your products?

Accepted Answer

We use professional-grade sublimation techniques on high-quality materials such as aluminum sheets and magnets to ensure durability and vibrant colors.

Question 6

What is sublimation, and how is it processed?

Accepted Answer

Sublimation is a printing technique that uses heat to transfer dye onto materials like aluminum. This ensures vibrant, long-lasting prints.

Question 7

Can I change or cancel my order after placing it?

Accepted Answer

Because our products are personalized and made specifically for you, please contact us as soon as possible if you need to make a change or cancel your order.Changes or cancellations may not be possible once production has started.

Frequently asked questions