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Frequently asked questions
Ordering & Personalization
Photos & Image Quality
Processing Delivery & Shipping
Gift Cards
Returns & Order Issues
Choose the product you’d like, select any available options, and complete your purchase through our website. After placing your order, you’ll be directed to upload the photo(s) needed to create your personalized keepsake.Please make sure your contact information is correct in case we need to reach you about your photos or order.
After completing your purchase, you’ll be directed to our photo upload form where you can submit the photo(s) for your order.Please include your order information so we can easily match your photos to your purchase.If you have any trouble uploading your photos, contact us and we’ll be happy to help.
Proofs are not automatically provided for every order.For products that only require basic photo placement and cropping, your order will be created using the photo(s) you provide.If significant cropping, design adjustments, or other changes are needed, we may contact you before creating your order.If you would like to request a proof before production begins, please enter your request in the special request box on the photo upload screen. Once you're purchase is complete, you will be directed to the photo upload form to upload your photos.
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